Hilton Garden Inn Grand Rapids East
Отзывы гостей
Staff was friendly and the location was great for a weekend celebrating a GVSU graduation.
Heather
апрель 2025 г.
Visited this location to spend some family time with my sister and nieces from out of state. The staff is amazing! Everyone I interacted with throughout our stay were professional, kind and so helpful. I lost a very important ring while at the pool however, the staff throughout that night went above and beyond to help me search for it. They really didn’t have to but the fact that they did warmed my heart and meant so much. This location was already a favorite and they never disappoint! Thank you to everyone that made our stay so enjoyable!
Brittany
декабрь 2024 г.
The evening staff was excellent! Very accommodating,Nice, helpful
Jamie
декабрь 2023 г.
Check in on phone wasn't great, we received our room and our digital key. When we checked into our room we noticed the beds were not made, but then people stuff was all in the room still , then we realized somebody was already in that room so it gave us a room already occupied. went downstairs, Explained what happened in the staff was very very nice and apologized . Took care of us made sure to give us a room that didn’t have people in. gave us a discount on the room and they were very very nice and we still had a great time.
Deana
март 2024 г.
The staff was very professional, kind and helpful. Called to ask questions about food and the man who answered put me on hold quickly, and then got back on and listed everything on the breakfast buffet. I was trying to plan accordingly since traveling with two little kids. The beds were cozy and room was very quiet. Everyone working actually seemed on the clock and happy to be working, not just there. Saying hello, cleaning up, friendly explanation of it all. Upon checkout, the lady even offered my kids a treat from the store, came and took our luggage rack from our car. It's little stuff but makes the stay actually feel like a guest and being serviced. The breakfast food was VERY good and had a lot of variety for the breakfast included in your stay. Such a nice perk and a reason to stay at the Hilton Garden Inns. Pool was perfect temperature, clean and pretty with all the color changing lights, windows and indoor/outdoor hot tub.
Taylor
сентябрь 2023 г.
Everything was great. The pool and hot tub were phenomenal and very nice, clean, in good repair and very relaxing with the salt water. Our room was clean, spacious and comfortable. Breakfast was also decent. Nothing spectacular, but very satisfying and fresh.
Sproul
август 2023 г.
The staff was wonderful. The rooms were nice and cozy. Great atmosphere. Water in the pool was perfect. The shower stayed hot while me and my kids all showered. We had enough room to unpack, and the kids had space to play without feeling cramped.
James
март 2024 г.
Great stay! Nice, clean atmosphere. The rooms were nice and comfortable. The pool was great, my girls had a lot of fun and the indoor/outdoor hot tub was amazing! We paid extra for the breakfast and it's well worth the money in my opinion, they had a lot of options.
Danielle
апрель 2025 г.
The absolute quiet in the room. The breakfast setting -- no tv, no muzak! The bedding and the towels were luxurious! And no hotel smell!
Margaret
апрель 2024 г.
The place had good atmosphere and a good vibe. There was a sense that the staff understood our needs and could manage what we wanted. I also liked the facility and room. If I was to return I would come here.
Steven
июнь 2023 г.
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