Hilton Garden Inn Grand Rapids East

Visited this location to spend some family time with my sister and nieces from out of state. The staff is amazing! Everyone I interacted with throughout our stay were professional, kind and so helpful. I lost a very important ring while at the pool however, the staff throughout that night went above and beyond to help me search for it. They really didn’t have to but the fact that they did warmed my heart and meant so much. This location was already a favorite and they never disappoint! Thank you to everyone that made our stay so enjoyable!

Check in on phone wasn't great, we received our room and our digital key. When we checked into our room we noticed the beds were not made, but then people stuff was all in the room still , then we realized somebody was already in that room so it gave us a room already occupied. went downstairs, Explained what happened in the staff was very very nice and apologized . Took care of us made sure to give us a room that didn’t have people in. gave us a discount on the room and they were very very nice and we still had a great time.

Everything was great. The pool and hot tub were phenomenal and very nice, clean, in good repair and very relaxing with the salt water. Our room was clean, spacious and comfortable. Breakfast was also decent. Nothing spectacular, but very satisfying and fresh.

Great stay! Nice, clean atmosphere. The rooms were nice and comfortable. The pool was great, my girls had a lot of fun and the indoor/outdoor hot tub was amazing! We paid extra for the breakfast and it's well worth the money in my opinion, they had a lot of options.

The place had good atmosphere and a good vibe. There was a sense that the staff understood our needs and could manage what we wanted. I also liked the facility and room. If I was to return I would come here.